Frequently Asked Questions
Do you offer free shipping?
Yes! Orders of $35 or more ship free to the United States and Puerto Rico. See our Shipping Policy for details.
Do you offer a free gift?
Yes, orders of $55 or more receive a free gift.
How long does shipping take?
Standard shipping takes 3–5 business days after processing. We ship Monday through Friday, and weekend orders are processed the next business day.
How do I track my order?
Once your order ships, you'll receive an email with a tracking link. Please allow up to 24 hours for tracking to show movement.
Do you ship internationally?
We ship to select countries. Customs fees, duties, or taxes may apply and are the customer's responsibility. If your country isn't listed at checkout, email us at info@mirtadeperales.com.
What is your return policy?
If you're not completely satisfied, return your purchase for a refund or exchange. Call us at 1-800-708-5342 first to let us know which you'd like. Items bought online must be returned to Mirta de Perales, Inc., 2110 NW 96 Ave, Miami, FL 33172, and can't be returned to a store. See our full Returns & Exchanges policy.
What if my order arrives damaged?
Save the shipping box and products, and contact us right away at info@mirtadeperales.com or 1-800-708-5342.
Where can I buy your products in stores?
Our products are sold at beauty supply stores and pharmacies, mostly in the New York/New Jersey area. Visit Find Our Products for locations.
How can I contact you?
Call 1-800-708-5342, email info@mirtadeperales.com, or use our Contact page.
